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Provider Self-Assessment

A key component of the risk-based approach to compliance monitoring activities is an annual online provider Self-Assessment Tool (SAT). The SAT is an opportunity for providers to review their policies, procedures and systems to assist program compliance and to identify any areas where improvements are needed.

System Outages

2020-12-11T10:12:00Z

There are currently no system issues with the HSO portal. Both portal and website are functioning as expected.

What's New

2020-12-11T10:12:00Z

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

Hearing Services Program Review – Interim Advice published

2020-12-08T03:12:00Z

Button Battery Safety Update

2020-12-08T03:12:00Z

Change to the Hearing Services Online (HSO) Portal

2020-12-04T09:12:00Z

Government Announcement of Changes to the Hearing Services Program

2020-10-07T09:10:00Z

Use of Cloud Services for storage of client records

2020-10-07T09:10:00Z

Provider Factsheet - Compliance Update 2020-21

2020-09-04T12:09:00Z

The Department of Health administers the Australian Government Hearing Services Program (the program). Program services are delivered by contracted service providers (providers).

Schedule of Service Items Review and COVID-19 Special Arrangements

2020-09-04T12:09:00Z

Provider Factsheet - Conditions for Claiming Update - FAQ

2020-09-04T12:09:00Z

The Department of Health (the department) is responsible for managing and administering the Australian Government Hearing Services Program (the program).

Provider Factsheet - Coronavirus (COVID-19)

2020-09-04T12:09:00Z

This factsheet was updated 4 September 2020. As the COVID-19 situation continues to evolve, the Hearing Services Program (the program) understands that this is a particularly challenging time for many of our Contracted Service Providers (providers) and we are committed to keeping providers informed with the latest advice on COVID-19.

2020 SAT & Compliance Lessons Learnt

2020-09-04T12:09:00Z

Open Consultations

2020-08-13T06:08:00Z

The Australian Government Hearing Services Program undertakes a range of consultations on a variety of topics. These range from legislative changes, contract amendments, device processes etc.

Hearing Services Program Review

2020-08-13T06:08:00Z

Provider Factsheets

2020-08-07T09:08:00Z

To support providers to deliver services to program clients and to improve compliance with the program requirements, a range of provider factsheets are available on specific topics.

Hearing Services Program Review Consultation Paper

2020-06-04T12:06:00Z

Hearing Services Arrangements during COVID-19

2020-06-04T12:06:00Z

Hearing Services and the National Disability Insurance Scheme from 1 July 2020

2020-06-04T11:06:00Z

The Hearing Services Program (HSP) and the National Disability Insurance Scheme (NDIS) work alongside each other to support Australians with hearing loss.

Schedule of Service Items Consultation

2020-05-26T12:05:00Z

Schedule of Service Items for Consultation

2020-05-26T12:05:00Z

The consultation period: 26 May to 19 June 2020.

Public Holiday

2020-04-08T01:04:00Z

This page provides information of Public Holidays and dates observed for 2021.

myGovID

2020-02-18T09:02:00Z

AUSkey (the previous identity verification platform) closed 27 March 2020, being replaced by

Provider Transition Readiness Self-Assessment Tool

2020-01-24T04:01:00Z

AUSkey to myGovID Access Update

2020-01-24T04:01:00Z