Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
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Check your eligibility, voucher status and last known service provider

If you are new to the program please complete the details requested below to check your eligibility. 

  • If you are eligible you will be directed to a page to complete your application. 

If you are already a customer of the program you can check if your voucher is still current.  

  • If your voucher is still current you will be advised of your last known service provider and their contact details. 
  • If your voucher has expired you will be provided with a list of  local hearing services in your area.

Eligibility Details

Help for this page is available by stepping through to the Help section.

*mandatory fields

In most cases the online eligibility check only takes a few seconds to process.

Authorisation and Privacy Advice

Your personal information is protected by law, including the Privacy Act 1988, and is being collected by the Australian Government Department of Health for the purposes of determining eligibility for and administering the Hearing Services Program.

If you do not provide this information then the Department of Health will not be able to provide you with hearing services under the program.

You can get more information about the way in which the Department of Health will manage your personal information, including our privacy policy.


By clicking the button below you are consenting to the following:

  • I consent and authorise the Department of Health and other Australian Government agencies such as Services Australia, Department of Veterans Affairs, Social Services, Employment, Defence or the National Disability Insurance Agency to collect, store and share my information, including personal information such as name/address/payment type/payment status and concession card type and status to determine eligibility for the Australian Government Hearing Service Program.
  • I understand my consent will remain valid while I am a customer of the Australian Government unless I withdraw it by contacting the Department of Health.
  • I understand that if I do not consent or if I withdraw my consent, I must get the required documentation from the relevant agency and provide it to the Department of Health for the purpose of determining my eligibility for the Australian Government Hearing Service Program.


If you need help, please email or call 1800 500 726

Warning - We are unable to check your eligibility at this time. Do you want to continue with the application.


Eligibility number - This is the number on your eligibility card. For example Centrelink Pensioner Concession Card, DVA gold or white card (for hearing loss).

Make sure that you enter the number only, without the CRN and dashes (-). Note that some eligibility numbers contain letters as well, for example Centrelink Concession Number: 123456789X, DVA Number: XXX123456

Given name - Enter your first name.

Family name - Enter your last name / surname.

Date of birth - Dates are split into three separate fields for date, month and year, for example 15 Sept 1933. Select the date using the day, month and year fields.

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